Software Security Support Policy

At Roborock, we are committed to ensuring the security of our robotic vacuum cleaners. We will diligently monitor and uphold software security throughout the stipulated security period.

Key points of our policy:

• We will provide software security updates for robotic vacuum cleaners for a minimum of 2 years.

• The commencement of software security support for a specific product will not later than the date of sale on the Roborock official website, ensuring timely protection for our valued customers.